We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another arrangement for the completion of your order.
The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
For orders of all items the delivery window will be confirmed during the checkout process. We will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances which we consider to be beyond our control.
If multiple unsuccessful delivery attempts are made and re-dispatch is required we reserve the right to pass on the cost of redelivery.
Any local excise duties and taxes are the responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs. Your local customs authority may require specific paperwork, certificates or other documentation to allow for clearance of the goods. The preparation/procurement of the paperwork is solely the responsibility of the customer. Any delays relating to the actions of local customs offices will not be the responsibility of Siren's Amphora.
All UK orders are despatched using Royal Mail services. Royal Mail are using the Challenge 25 principles which means if they think you look under 25, they will ask to see proof of your age before the item is handed over. The same rule applies if you're collecting it from your local Customer Service Point or Post Office® branch. Check the link below for more details : https://personal.help.royalmail.com/app/answers/detail/a_id/19330/
Prices
All prices listed on this site are exclusive of UK VAT.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur & goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you & ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. Siren's Amphora reserves the right to change prices at any time.
Returns and damaged goods
We will provide a full refund or replacement for any products that are faulty and that have been returned within 30 days. This does not affect your statutory rights.
We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
If your order receives damage while being transported under Siren's Amphora control, this should be reported at the first possible opportunity and no later than 48 hours after the order was received. Photographic evidence and a written description of the breakage will be required in order to an assessment of whether a refund is due.
Crime prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
Alcohol Wholesaler Registration
Siren's Amphora registration number for the above scheme is XLAW00000120482. Siren's Amphora is authorised to carry out the wholesale of alcohol in accordance with the Alcoholic Liquor Duties Act 1979, section 88C (1) and regulations made under section 88E.
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